Terms & Conditions

Customer Care

Online store Louvond.com uses cookies in order to implement a high level of security as well as ensure a high level of customer service. The customer can personally and at any time change the settings concerning cookies – set the conditions of storage and receiving the access of cookies files to his device by using the settings of his internet browser or by using the configuration of a service tool.

Complaints concerning the functionality of our website, comments or reports which break the rules of this Terms of Use should be e-mailed to info@louvond.com. The administrator will respond to all complaints sent by e-mail or letter. The answer will be sent within 14 days since the receipt of the complaint to the address indicated in the complaint.

Termination of the Agreement
Both sides have the right to terminate the agreement concerning internet services, which is regulated in this Terms of Use, preserving the term of termination of 30 days. The declaration of termination of the agreement should be sent by e-mail. The client is obliged to send such termination to the e-mail address: info@louvond.com. The seller is obliged to send such termination on the e-mail address of the client. The order placed before the termination of the agreement is fulfilled under the conditions regulated by this Terms of use.

Changes of the Terms of use

Customers will be informed about changes to the Terms of Use by e-mail at least 14 days before the change together with a request to accept the new regulations of Terms of Use.

 

Applicability.

1. These general terms and conditions apply to every offer made by Louvond and to every contract concluded between Louvond and consumer. 

2. Before the  agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it shall be indicated before the agreement is concluded that the general terms and conditions can be inspected at Louvond and that they will be sent free of charge as soon as possible at the consumer's request. 

3. If the  contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the  contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge. 

4. In the event that in addition to these general conditions also specific product or service conditions apply, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general conditions the consumer can always rely on the applicable provision that is most favorable to him. 

 

The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. 

2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If Louvond makes use of illustrations, these shall be a true representation of the products and/or services offered. Obvious mistakes or errors in the offer shall not bind Louvond. 

3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

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The Agreement

1. The agreement is concluded at the time of acceptance by the consumer of the offer and the fulfillment of the conditions set forth therein. 

2. If the consumer has accepted the offer electronically, Louvond shall confirm receipt of acceptance of the offer electronically without delay. As long as the receipt of this acceptance has not been confirmed, the consumer may dissolve the agreement. 

3. If the agreement is concluded electronically, Louvond shall take appropriate technical and organizational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, Louvond shall observe appropriate security measures for this purpose. 

4. Louvond may inform itself - within legal frameworks - as to whether the consumer can meet his payment obligations as well as of all those facts and factors that are important for a responsible conclusion of the distance agreement. If Louvond has good grounds on the basis of this investigation not to enter into the agreement, it shall be entitled to refuse an order or application or to attach special conditions to the execution, giving its reasons. 

5. Louvond shall send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier: 

a. the visiting address of louvond where the consumer can address any complaints; 

b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal; 

c. the information on existing after-sales services and guarantees; 

d. the price including all taxes of the product or service; to the extent applicable, the cost of delivery; and the method of payment, delivery or performance of the distance contract; 

e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration. 

6. If Louvond has undertaken to deliver a series of products or services, the provision in the preceding paragraph shall apply only to the first delivery. 

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Right of withdrawal on delivery of products

1. When purchasing products, the customer has the possibility of dissolving the agreement without giving reasons during a reflection period of 14 days.
if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
for agreements with regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
During this period, the customer will handle the product and its packaging with care. Only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he/she exercises his/her right of withdrawal, he/she shall return the product to Louvond with all delivered accessories and - if reasonably possible - in its original condition and packaging, in accordance with the reasonable and clear instructions provided by Louvond. 

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Right of revocation in case of delivery of services

1. When services are delivered, the consumer shall have the option of dissolving the agreement without giving reasons during a period of 14 days starting from the day following the day on which the agreement was concluded. 

2. To exercise the right of withdrawal, the consumer shall comply with the reasonable and clear instructions provided by Louvond when the offer was made and/or at the latest upon delivery.

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Order Fulfillment 
Online store sells products on the Internet, using the website www.louvond.com, on which orders may be placed. The subject of order will be further called “the Product”. The catalogue of the products is located on the website www.louvond.com/shop

Orders most often take between 3 and 10 business days to arrive at their destination. 

Occasionally, depending on various factors like customs, orders can take in excess of 10 business days to arrive. The order is dispatched within 24-48 hours after payment has been made, unless the order is a pre-order. In case of delay, please contact us by sending an e-mail on e-mail address: info@louvond.com.

Age Verification
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Terms of Payment
We use PayPal and Shopify Payments to process payments, so our staff is unable to see your payment details. PayPal is the world's largest and most secure payment provider. We accept iDeal, PayPal, credit/debit cards (Visa, MasterCard, American Express), Apple Pay. If you have a PayPal account, but you are having problems with sending money or logging into PayPal, please contact PayPal customer service. We don’t accept the service for cash on delivery (COD). We process orders in EUR. 

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Complaint Resolution

1. Louvond shall have a sufficiently publicized complaint procedure and shall handle the complaint in accordance with this complaint procedure. 

2. Complaints about the execution of the agreement must be submitted to Louvond within a reasonable time, fully and clearly described, after the consumer has discovered the defects. 

3. Complaints submitted to Louvond shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Louvond shall respond within 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer. 

If the complaint cannot be resolved by mutual agreement within a reasonable period of time or within 3 months after the complaint was filed, a dispute arises that is subject to the dispute resolution procedure.

 

Custom and Value-added taxes
In an effort to remain compliant with respective consumer legislations, we strongly encourage our end customers to maintain good standing with respect to customs and value-added taxes, where applicable. Due to separate and applicable tax jurisdictions, the end customers’ purchases may be subject to specific sales, customs or value-added taxes, and the shipping time and associated cost may increase.

Cancellation of orders

If you wish to cancel your order and receive a refund, contact us with regards to your refund request. 

All pre-orders can be cancelled until they are shipped.
Allow up to 15 business days from date of request for full refund to be processed. The time for the refund to be processed depends on your bank."

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Payment

1. Unless otherwise provided in the agreement or additional conditions, the amounts owed by the customer should be paid within 14 days after the start of the reflection period, or in the absence of a reflection period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period commences on the day after the consumer receives the confirmation of the agreement. 

2. When selling products to customer, general terms and conditions may never stipulate an advance payment of more than 50%. Where advance payment is stipulated, the customer may not assert any rights regarding the execution of the order or service(s) in question before the stipulated advance payment has been made. 

3. The customer has the obligation to immediately report inaccuracies in payment details provided or mentioned to Louvond. 

4. If the customer fails to fulfil his payment obligation(s) on time, he or she shall owe statutory interest on the outstanding amount after Louvond has notified him or her of the overdue payment and Louvond has granted the consumer a period of 14 days to make payment, and  Louvond shall be entitled to charge the consumer for extrajudicial collection costs.

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Changes to Privacy Policy
Privacy Policy may be changed at any time and the change becomes binding on a given date. Customers will be informed about changes to Privacy Policy by e-mail. If the customer does not consent to changes made he may quit using the platform.

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WHAT ITEMS CAN BE RETURNED

All unused items can be returned within 30 days of receipt. 

If you ship your intended return after the 30 day return period the item(s) will be sent back to you and no refund will be issued.

We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued. 

ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.