When purchasing online via our site (www.louvond.com), you have 30 days to return your purchased products. Returns can be sent to our warehouse in Rotterdam, please fill in the contact form or send an e-mail to: info@louvond.com for the label.
According to the Code of Economic Law (WER), you have 30 days to return the product. This does not imply that you can use the product extensively, but that you can conclude during a brief inspection of the product that it was purchased incorrectly. Products that have been custom designed, or products with a clearly personal character, are not subject to the right of renunciation and can therefore not be returned.
We recommend that you check upon receipt of your order whether the correct item has been delivered, whether the package and item are undamaged and complete. If you notice that this is not the case, you must inform us as soon as possible by mail info@louvond.com After the period of 30 days, the right of renunciation expires and returns are no longer accepted. Must be returned in the original packaging
If you are not satisfied with the item, you can return or exchange it.
The following conditions must be respected:
I
Must be returned in the original packaging
the period of 30 days may not be exceeded
the item is not personalized or custom designed
The costs and responsibility of return shipments are entirely with the buyer. Although it is rare, it sometimes happens that a package is lost at PostNL/UPS/FedEX or other courier services. If you have sent the package by registered mail, you are insured and compensation will be paid in case of loss.
A Return Form will be sent to you and must be completed and included in the packaging. Please indicate clearly whether you wish to return or exchange.
After receiving your return, we will process it as soon as possible. In case of an exchange, the desired item will be sent to you. If the desired item is not in stock at that time, you will be notified. In the event of a refund, the payment provider used (Ingenico ePayments, Paypal or IDeal) will carry out the transaction. However, this may take several days. If you have any questions about this, you can always contact us.